At jom55, your privacy is something we take seriously. This document clearly explains how we collect, use, store, and protect your personal information — so you can play with complete peace of mind, without worrying about the security of your data.
Important: By using the jom55 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully before registering or using any of our services.
jom55 We and our platform are committed to protecting the privacy of every player who registers and uses our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the jom55 platform.
We understand that your trust is the most valuable thing to us. That is why we are committed to being transparent about how we manage your data — no confusing legal jargon, no hidden conditions. What you read here is exactly what we practise.
This Policy applies to all information collected through the jom55 website, mobile app, customer support services, and any other communication channels between you and jom55.
This Privacy Policy is to be read together with Terms and Conditions jom55. Both documents together form the complete agreement between you and our platform.
We only collect information that is strictly necessary to deliver our services safely and comply with relevant legal requirements. The following are the categories of information we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, mobile phone number | Account communications, security notifications |
| Financial Data | Bank account number, transaction records | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Game history, betting records, login activity | Service improvement, responsible gaming |
| Communication Data | Customer support conversation records | Complaint resolution, service enhancement |
We not store credit or debit card information directly on our servers. All payment processing is handled through certified, secure third-party payment processors.
The personal information we collect is used solely for the following purposes:
We not use your data for third-party marketing purposes without your permission. You may opt out of marketing communications at any time through your account settings.
Jom55 processes your personal information on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):
Jom55 does not sell, rent, or trade your personal information to any third party for their commercial purposes. We only share your data under the following limited circumstances:
Our Commitment: We will never share your full name, identification card number, or banking information with any advertiser or marketing platform without your explicit consent.
Your data security is the top priority of jom55. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:
Retention Period: We retain your personal data for as long as your account remains active and for a specified period thereafter as required by Malaysian law. Data that is no longer needed will be securely deleted in accordance with established procedures.
Jom55 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Please note that essential cookies cannot be disabled as they are required for your login security.
Under Malaysia's Personal Data Protection Act 2010 and jom55's policies, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you at any time
Request correction of any inaccurate or incomplete personal information
Request the deletion of your personal data subject to applicable legal requirements
Object to the processing of your data for direct marketing purposes at any time
Receive your data in a machine-readable format for transfer to another platform
Request restriction of your data processing under certain circumstances provided by law
To exercise any of the above rights, contact our data protection team via live chat within the platform or our support email. We will process your request within 30 business days.
In operating a secure and reliable platform, some of your data may be processed or stored on servers located outside Malaysia, particularly in the context of cloud services and international game software providers.
When international data transfers occur, jom55 ensures that:
Jom55 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:
Your continued use of the jom55 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the jom55 data protection team through the following channels:
For complaints that cannot be resolved through internal channels, you have the right to refer to the Malaysia Department of Personal Data Protection or the relevant regulatory body.
Privacy is more than a document — it is a daily practice at jom55. Here are the concrete steps we take to keep your data safe at all times.
Every piece of data moving between your device and jom55 servers is encrypted with 256-bit SSL. Your information cannot be read by anyone in transit — not hackers, not anyone.
Our identity verification process uses approved secure channels. Documents you submit are stored in an encrypted environment and accessed only by authorised personnel.
Jom55 has never and will never sell or trade players' personal data to advertisers or data brokers. Your data belongs to you — it is not our business commodity.
All data management practices at jom55 comply with the Malaysia Personal Data Protection Act 2010 (PDPA). We undergo regular compliance audits to ensure these standards are consistently upheld.
Through your jom55 account settings, you can manage your communication preferences, request a copy of your data, or initiate the account deletion process — all at your fingertips without needing to contact anyone.
The jom55 security team continuously monitors for threats. In the event of any security incident involving your data, we will notify you within 72 hours as required by law.
Jom55 protects your privacy to the highest security standards. Register today and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 Malaysian players.